Frequently Asked Questions

The following questions may assist you prior to or during your time of need.

Who should I tell about the death?

When someone dies, you must contact certain organisations to inform them as soon as possible. You need to:

  • tell the tax office
  • return the deceased person’s driving licence to the DVLA
  • return their passport to the UK Passport Agency
  • send any Lasting Power of Attorney or Enduring Power of Attorney they had back to the Office of the Public Guardian, along with a death certificate, if you were their attorney
  • contact the DWP’s Tell Us Once service, which allows you to report a death to several
    government departments with just one phone call.

You may need to contact other organisations as well, such as:

  • pension scheme provider
  • insurance company
  • bank and building society
  • employer
  • mortgage provider, housing association or council housing office
  • social services
  • utility companies
  • GP, dentist, optician and anyone else providing medical care
  • any charities, organisations or magazine subscriptions the deceased person made regular payments to.

You could also register the name and address of the deceased person with the Bereavement Register, which tries to put a stop to post being sent to people who have died.

Do I have to have a religious ceremony?

Funerals do generally follow traditional religious practices ie. Catholic, Church of England, Methodist , Baptist, however, there is also the option of a secular service which would include poetry, music and an appreciation of the deceased’s life, and we are able to arrange a secular officiant for you.

Do I have to have a funeral service within a church?

No, a funeral service may take place within our chapel at Airedale House or within the chapel of a crematorium. It is also not unusual, in the case of a burial, for a service to be carried out by an officiant at the graveside.

Can we visit the deceased and pay our last respects?

Yes, we have a private chapel of rest in which the deceased will rest prior to the funeral. If you wish to visit them, we will arrange a mutually convenient appointment for you.

Can the deceased be brought home?

Yes, we can bring the deceased home, usually the day before the funeral.

Can my loved one be dressed in their own clothes?

Yes they can, alternatively we can dress the deceased in one of our gowns.

Am I able to place personal items into the coffin?

Yes, you can put personal items in the coffin, however we cannot allow any metal and glass items.

How many people can be seated in the limousine?

In each limousine there is room for 7 people; 6 in the rear and 1 in the front with the chauffeur.

Can family members carry the coffin?

Yes, family members can carry the coffin as long it is safe to do so on the day. We will talk through this option with you if this is something you would like to consider and full guidance will be given on the day of the funeral.

Can we choose the music to be played at the Crematorium?

Yes, the crematoriums do have a selection of music that can be played. We can advise you on which pieces are available. Alternatively you can provide a CD with your choice of music on, which we will take to the crematorium and return to you following the funeral service.

Instead of flowers can we request mourners to make a donation to a charity in memory of our loved-one?

Yes, we will accept any donations made to charity on your behalf, inform you of the amount collected and forward them to the chosen charity.

At the crematorium will we see the coffin moving after the service?

No, the coffin is not moved until all relatives and friends have left the chapel.

At the crematorium is more than one coffin cremated at the same time?

No. Each coffin is cremated separately. The cremation chamber only holds one coffin at a time.

Are the cremated remains I receive afterwards the remains of my loved-one only?

Yes. Once the cremation has taken place, the cremated remains are removed and placed in a container which is clearly named.

How soon can I collect the cremated remains after the funeral?

We will collect the cremated remains for you from the crematorium and will become available the day following the funeral service.  We will advise you once they are being held safely by us and ask that you contact us to collect them at a time when you feel ready to do so.

What can I do with the cremated remains?
  • They can be scattered in a special place of your own choice.
  • They can be buried in a grave, allowing there to be a headstone.
  • They may be scattered in the garden of remembrance at the crematorium.
  • They may be kept at home in a special urn or memorial.

There are also other options which we would be happy to discuss with you.

How will I know who attended the funeral?

For a small charge we would be happy to provide attendance cards for people to write their details on. They will be returned to you after the funeral.

How much will the funeral cost?

Many factors determine the cost of a funeral ie. the style of funeral, choice of coffin, number of limousines etc. We will provide you with an itemised estimate of our charges and the disbursements that we will pay on your behalf. We want you to feel that you are in control of the amount that you will outlay for the cost of the funeral and arrange a fitting tribute that is within your financial reach.

How do I pay?

Following the funeral arrangements being discussed, a full estimate will be provided and confirmation of the arrangements will be made on the receipt of the cost of the disbursements (ie. clergy, cemetery/crematorium fee, floral tributes, press notices) The final account will be forwarded to you one week following the funeral date and full payment is requested within 3 weeks of the date of the invoice.  Our preferred method of payment is by BACS or by Debit/Credit Card, however cheques will be accepted.

What if I cannot pay?

If you are having trouble paying for a funeral that you have to arrange, you may be able to get a Social Fund Funeral Payment to help you with the cost, however it is not a set figure as each case is looked at individually. You must advise us should you decide to apply to the Social Fund, as this will allow us to ensure that the cost of your chosen funeral arrangements will be within your financial reach.

Should we have not included a question that you wish to ask, please contact us and we will endeavour to answer any query you may have with regards to arranging a funeral.

David & Adele Gallagher. Dip.FD

“We recognise that all families have differing needs, and it is our aim to offer options with clarity and transparency. As an independent family business, we will offer support and guidance through the difficult time of bereavement”.


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